Everything Mande does, and what it does not
Six capabilities, all shipping today. The questions at the bottom cover the things that are not built yet, because you should know both before you wire this into how customers reach you.
The six things Mande does
Every item here is live. Anything not on this list is not built.
Answers every question, instantly
Your customer gets a real answer in your words, at any hour, without waiting for anyone. When a question needs you, it hands over to a person.
- Answers in your words, not a script
- Works at three in the morning
- Matches your brand on paid plans
- Hands over to a person when it should
Turns interest into a conversation
The lead becomes a text thread instead of a form nobody checks. You reply from wherever you are, and they answer because it is a text.
- They leave a number, you get a conversation
- It continues by text, so they actually reply
- Answer from your phone or your desk
- Your team gets alerted straight away
One place for every conversation
However somebody reached you, it is the same thread with the same person. Your team can see what was said and what was actually delivered.
- Five ways in, one conversation
- See what actually got delivered
- Nobody double-handles a customer
- Email goes out, it does not come in
Nobody falls through the cracks
Every customer in one place, at whatever stage they are. You can see who is waiting on you and how fast your team is actually replying.
- The same person, however they reached you
- Tag and group customers your way
- Move deals along by dragging them
- See how fast your team really replies
Fills your calendar without a phone call
Customers pick a time that actually works, pay a deposit if you take one, and reschedule themselves. Your day stops being a phone queue.
- The right person, the right amount of time
- They reschedule themselves, from the text
- Take a deposit so the slot is real
- The money goes straight to your account
Does the following up you never get to
Reminders that cut no-shows, review requests that arrive at the right moment, and nudges for customers who went quiet. All of it without you remembering.
- Twelve follow-ups ready to switch on
- Nothing sends in the middle of the night
- Message the right group, not everyone
- Review requests that actually get opened
Answers every question, instantly
Your customer gets a real answer in your words, at any hour, without waiting for anyone. When a question needs you, it hands over to a person.
- Answers in your words, not a script
- Works at three in the morning
- Matches your brand on paid plans
- Hands over to a person when it should
Turns interest into a conversation
The lead becomes a text thread instead of a form nobody checks. You reply from wherever you are, and they answer because it is a text.
- They leave a number, you get a conversation
- It continues by text, so they actually reply
- Answer from your phone or your desk
- Your team gets alerted straight away
One place for every conversation
However somebody reached you, it is the same thread with the same person. Your team can see what was said and what was actually delivered.
- Five ways in, one conversation
- See what actually got delivered
- Nobody double-handles a customer
- Email goes out, it does not come in
Nobody falls through the cracks
Every customer in one place, at whatever stage they are. You can see who is waiting on you and how fast your team is actually replying.
- The same person, however they reached you
- Tag and group customers your way
- Move deals along by dragging them
- See how fast your team really replies
Fills your calendar without a phone call
Customers pick a time that actually works, pay a deposit if you take one, and reschedule themselves. Your day stops being a phone queue.
- The right person, the right amount of time
- They reschedule themselves, from the text
- Take a deposit so the slot is real
- The money goes straight to your account
Does the following up you never get to
Reminders that cut no-shows, review requests that arrive at the right moment, and nudges for customers who went quiet. All of it without you remembering.
- Twelve follow-ups ready to switch on
- Nothing sends in the middle of the night
- Message the right group, not everyone
- Review requests that actually get opened
What changes the day you turn it on
Same website, same traffic. The difference is what happens in the first sixty seconds after somebody asks a question.
The enquiry waits for a human
- A form submission lands in an inbox
- Someone replies hours later, if they see it
- The lead has already called a competitor
- Follow-up depends on somebody remembering
- Booking happens over four messages and a phone call
The enquiry becomes an appointment
- The question gets answered on the page
- The thread continues by text, in seconds
- You are the business that replied first
- Follow-up runs itself, quiet hours respected
- They pick a time and pay the deposit themselves
How it goes live
The flow builder is a single drag-and-drop canvas with nine block types, versioning, publish and rollback, a built-in test bot and twelve starter templates.
Add it to your site
One line of code, and it will not disturb anything already on the page.
Feed it your own knowledge
Crawl your website, upload PDFs and Word documents, or write question and answer pairs. It answers from that, with citations.
Decide what happens after a number arrives
Speed-to-lead automation texts back immediately, or you reply yourself. Both routes keep the thread on the contact record.
Turn on the automations you want
Twelve ready-made workflows, all quiet-hours aware. Confirmations, reminders, review requests, rebooking, win and loss follow-ups.
Share your booking link
The right person, the right amount of time, and a deposit if that is how you protect the slot.
Plans that start at $359
Annual billing is ten times the monthly price, so two months are free. Going over a plan limit is a soft cap, never a cutoff.
Starter
For one or two locations.
Or $3,590 a year, which is two months free.
- Up to 2 locations
- Unlimited seats
- 3,000 texts a month, then 2¢ each
- 4,000 AI chats a month
Team
For groups up to five locations.
Or $7,990 a year, which is two months free.
- Up to 5 locations
- Unlimited seats
- 7,500 texts a month, then 2¢ each
- 10,000 AI chats a month
Business
For multi-location operators.
Or $14,990 a year, which is two months free.
- Up to 10 locations
- Unlimited seats
- 15,000 texts a month, then 2¢ each
- 20,000 AI chats a month
Enterprise
Custom limits, security review, and support terms agreed with you. Locations, texts, AI chats and support terms are all set per agreement rather than by tier.
No case studies. Just the things you can check.
Mande is new, and it would be easy to dress this page in logos and quotes that do not exist yet. Here is what is true instead.
- The platform is live. The booking page linked here is a working Mande booking page, not a mockup.
- Your lead data stays yours. It is never sold or shared, and it is not pooled across businesses.
- Payments never route through us. Stripe settles into your own account.
- The SMS side is carrier-registered. Quiet hours, STOP and HELP, and opt-outs are honored automatically.
- A real person answers. Artizen Media, reachable by phone during business hours.
Book a slot on a real Mande booking page
This is the same self-booking page your customers would use: pick a time, get a confirmation, reschedule yourself from the link in the text. It is running on the platform right now.
Open the live booking pageWhat Mande does not do
The honest list. If one of these is a dealbreaker, better to find out now.
You give it your own content. Crawl your website, upload PDFs or Word documents, or write question and answer pairs directly. It answers from that material and cites what it drew on, so you can see where an answer came from. When it should not answer, it hands the conversation to a person.
The conversation continues by SMS. Your team replies from the dashboard, or straight from their own phone using the alert texts Mande sends. The whole thread stays attached to that person in the CRM, whichever channel it moved through.
Web chat, SMS, email, Slack and Facebook Messenger, in one thread per person. Email is outbound only at the moment: Mande sends email, it does not receive it. Instagram DM, WhatsApp and Google Business Profile messaging are not supported.
No. Calendar sync is not built. Booking runs on Mande's own calendar, which knows each person's hours, how long each service takes and what time zone the customer is in. If you need a two-way sync with an outside calendar today, Mande is not the right fit yet.
Yes, through Stripe. You can require a deposit or keep a card on file, and the money settles into your own Stripe account rather than passing through us.
No. Mande runs in the browser, and your team can reply to any conversation from a phone using the alert texts. A native mobile app does not exist.
See it answering your own questions
Connect your content and watch the widget answer the things your customers actually ask.
Free to start. Sold direct, never through an agency reseller.
The parts you configure
Counts of what ships in the builder, not performance claims.